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Review of REI Real Estate and Property M...

Update: Sassy email response I received from the o...

Update: Sassy email response I received from the office manager regarding my review: "I hope you feel better after venting your false claims with online reviews." They specialize in 2 star customer service as well as 2 star property management. Impressive resume! Professionalism at it's finest, folks.

If you can help it, I would stay far away from this property management company. We had the ability to speak directly with the owners of the house we were renting after we exchanged information since they still had some maintenance they wanted to do after we moved in. Thankfully we didn't have to deal with REI when it came to issues being fixed quickly. The furnace stopped working in the middle of winter and I contacted our prop manager. Shari had a slow response, gave us DIY ways to fix it, and did not offer to expedite our issue. We contacted the owners directly and they had it fixed within an hour. My current property management company (not REI) has never had us attempt to DIY-fix a problem like a non-functioning furnace in the middle of winter. It gets fixed; quickly. Very happy to no longer be legally tied to this 'company'.

If you are stuck renting with them: TAKE PHOTOS OF THE PROPERTY + ANY DAMAGE BEFORE YOU MOVE IN! Read the lease carefully and understand what you're signing. As I saw with many reviews (not just on Google), they are not a company that will play fair. The only positive reviews they have are from people whose houses they are managing. Seems like every tenant that has decided to rent from them have had nothing but problems. Their extremely long and wordy lease makes sure they/their clients are held responsible for very little.

Sure they'll find you a house to rent, but there's a high likelihood you will regret signing a legal contact with them. They have a poor rating for a reason.