Tyler Fry

Review of Sun Toyota

was promised a referral check from Lee Houston and...

was promised a referral check from Lee Houston and it is not being sent to me. talked to Lourie-ann and she told me they sent me one which is true they sent me one for the first car purchased but lee told me i would be receiving one for the second car which i did not receive. Lourie-ann told me i could pick it up after 4:30 on 8/30/18 i got another email about 5 hours later telling me they had already sent me one (again for the first purchase) and that i would not be receiving one at all. all this after 5 promised call backs from management which i did not receive until i made a BBB complaint. i also visited the dealer for service which my car was put into parental mode by service was promised a call back and had to wait an entire week for the call back for a fix after mentioning my issue with the service department in my BBB complaint. Jake called me with a fix for my car and essentially begged me to remove my complaint saying it hurts him. dealer does not hold up to there end of anything and god forbid they returned a call they promised. will not ever return or refer anyone there.