corey dillard

Review of Russels Heating and Cooling

Bottom line, everything works great with my new HV...

Bottom line, everything works great with my new HVAC and 50 gallon water heater! Both Dustin and his young helper were professional, personable, clean, prompt and very down to earth. They answered every question even after I asked twice because I did not understand a few things. He went over everything to ensure I was content; even climbed back up in the attic with me to ensure I was happy with the installation. I forget the young man s name that was helping Dustin but again, he was a great compliment, as he was very willing and eager to do what it took to get the job done.

From start to finish, approximately 2 days (Friday and Saturday) I was really impressed with Russell's service. Particularly, Dustin who was the lead on the install. He showed up at 815 am and went to work by walking thru the areas as he explained to me what he was going to do and then went to work. Two other guys showed up an hour later and they also went straight to work after a friendly greeting. They unloaded the new equipment and then removed the old equipment. They cared for my carpets and hallways and gave me the red carpet treatment. They had to remove the trim from the attic to fit the old and then the new furnace thru the attic opening. They tested the new furnace at the end of the first day ( we had heat!) and set up the air conditioning unit. They cleaned up and promised to return early the next day (around 8:00 am) to complete the job. I could not wait until the second day!

The second day has come and gone on our installation and really, I could not be any happier. Of course, the old water heater was even drained then carried out. The new water heater was even brought up and lifted into the attic. I was watching TV downstairs with my wife and did not even notice they were so quiet. A new 18 seer a/c, energy star furnace with zoning and 50-gallon water heater were all installed.

We have had many visitors to our home within the last few weeks gathering estimates, but I am happy we decided to go with Russell s and even better, I am VERY happy to have had Dustin complete our install! He really went above and beyond to ensure we were satisfied! Thank you Russell s for sending Dustin. Best install ever!