Nice website, but they never pick up the phone, ne...

Nice website, but they never pick up the phone, never return phone calls/voicemails, and never respond to emails. I'm a small business owner who filled out their survey and uploaded my business plan, and was told through automated email that I'd get a response in two business days about advising. It's been two weeks and I haven't heard back. And when I call, email, and leave voicemails, no reply as stated above.