Being a Bostonian myself, I have been to TD Garden...

Being a Bostonian myself, I have been to TD Garden countless times. I have always enjoyed the events they put on weather it be a sporting event, concert, etc. I have always felt safe and well catered to at this venue and never had any complaints (despite the absolutely obscene prices for less than average food and drink).
HOWEVER, I attended a Celtics game 2 weeks ago and left my phone behind and yikes, the customer service department is slacking to say the least. The night I lost my phone I immediately located an employee to explain my problem. She told me that any items that had been found were "already locked in an office and the manager who was needed to retrieve the items was not available for the rest of the night". Although I now highly regret being so cooperative, I respected the peculiar sounding information and left the venue without my phone. The next morning I filled out the online form for missing items and received a conformation email stating that my form was successfully submitted. To make a long story short, I have been relentlessly calling and emailing customer service to get any information about my phone's whereabouts. I truly do not understand why it has been so difficult for them to reach out to me. I offered overwhelming evidence to prove the phone was mine and offered to come into Boston to get it at TD's convenience. I am so unhappy and frustrated with the absolutely DISMAL customer service I am receiving. The employees were lazy and there is absolutely no sense of urgency here, unless its to practically push people out of the venue at the end of an event.
If anyone is planning to visit this venue, make sure you remember all of your belongings chances are, you'll never get them back!!!