Nik Zitev

Review of Mercedes Benz of Fort Washingt...

My Chrysler Crossfire, an SLK platform based 2-sea...

My Chrysler Crossfire, an SLK platform based 2-seater built in limited numbers in Germany from 2004 until 2008, was involved in a collision in mid April. The car was in my possession for almost 10 years and was pristine prior to the accident. Upon seeing the shop repair estimate, the driver's at fault insurance company wanted to total my pride and joy. After taking a look at the car, MB of FW decided to not only take this rare non-Mercedes car under their wing, but refused to let insurance company total it saying they'd find a way to fix it under loss value. They did. It took almost 2 months, but considering the rarity of the car and that there are essentially no parts available for it, this timeframe is completely reasonable. John Smith, a Collision Specialist at MB of FW, took care of the entire process from the moment the car was dropped off at MB lot and to the moment I was handed the keys and took it back. He arranged for repairs, negotiated with rental company and insurance, supervised parts search, and kept me informed on every single step MB took in the repair process. The professionalism and compassion he showed in fixing this rare car are remarkable. My family are long time MB fans and we used multiple MB facilities in the US and Europe over decades of MB ownership, but the quality of service and, what is most important, compassion shown to me by John Smith and MBFW team had us all in awe. They've turned a very unpleasant situation into a happy ending story that I will keep telling while recommending this facility. I am aslo spreading the word of this story in the international MB and Crossfire communities and will be sending a letter to MBUSA praising John and MBFW. Thank you, MBFW, for being the finest representatives of the already finest brand name in the autoworld!