For a supposedly 5 star hotel, this one really suc...

For a supposedly 5 star hotel, this one really sucks. I chose this hotel for its location for a business trip. The King Deluxe room is below average. The mattress was not comfortable (too hard) for me. The mini-fridge is noisy and makes a noise every time it shuts/starts. The only solution was to unplug it. They did offer me another room, but it was not any better. My experience with the concierge was the worst relating to the Bucharest City Tour Bus. The actual tour bus pickup point is very close to the hotel (Revolution Square), but the concierge directed me to Roman Square claiming the street for the Revolution square was closed. Anyway I ended up wasting time walking to Roman square and unable to find the stop. I ended up back to Revolution Square and got on the Tour bus from there. Yes, the street was open, maybe it was closed the previous day. This just shows poor service.