Michael Bambula

Review of Ashley Furniture Industries

My fiance and I purchased the Caitbrook Counter He...

My fiance and I purchased the Caitbrook Counter Height dining set and we were extremely disappointed with the outcome. When the table arrived, it had an awful, extremely strong chemical/gasoline odor coming out of it. We tried to air it out all weekend but that did not help at all. Contacting the store and dealing with customer service was a complete nightmare. After numerous phone calls, we were finally offered an exchange of product, but no real apology or accommodation for what we had to go through.

We were bombarded by the sales person, Teresa, during our visit to this location, and even though she was after us the entire time in order to score a sale, she failed to mention the odor from the table. If we were informed about this issue earlier, we would have never made the purchase. No one wants their apartment to smell like chemicals and no one wants to risk being around that odor.

We are extremely disappointed in this purchase and we do not recommend this store at all. For the amount of money spent on this item, we never thought that would be the outcome.