My family has been going to KI since I was a child...

My family has been going to KI since I was a child and it s one of our favorite places to visit! My whole family planned to attend in October for my 3YO son s first trip. I reached out to KI via email about mask exceptions for people with special needs who aren t able to wear one for long periods of time (my son has SPD which makes mask wearing very difficult). The rep I spoke with lacked empathy with her responses to my questions. I understand there are rules and I also understand that tone can be difficult to read via email, but this exchange was less than ideal. I m super disappointed.