Juan Botha

Review of Garmin Australasia

I bought a brand new Garmin Fenix 5 Plus and when ...

I bought a brand new Garmin Fenix 5 Plus and when I opened the box the watch had 2 scuff marks and 2 dents on the bezel. I didnt wear the watch nor has it been charged - which I assume can be verified by Garmin. In essence this is a brand new watch.

Unit was sent to Sydney for assessment and it was deemend cosmetic acording to their warranty department and I was told it will not be changed. Garmin s warranty does not cover dents nor scuff to bezels for brand new out of the box watches.

How is it possible to not replace a brand new watch out of the box with clear damage and classify it as cosmetic?
I assume if any customer buys a new product from Garmin and somehow it arrives with cosmetic damage Garmin will not exchange it?

I am really disappointed in Garmin s response!