Placed online order with instant eft payment on 25...

Placed online order with instant eft payment on 25 March 2021. Received SMS confirmation of payment. Contacted online customer care why order MAK2978670 was still pending payment. A Doctor Moyo requested a proof of payment be sent to the email address he sent.He provided a ref no of 1473912. I requested Absa internet service to provide same n sent to him. Was not happy n requested I go to the absa branch n request one which I did and sent to him. He called n acknowledged receipt n said its escalated to fi ance dept for escalation n promised to provide feedback. He never did. Every week I followed up and explained to each one of the advisors holding on for over 10 min providing the same info that its escalated to finance and they will call to resolve it. Yesterday again I enquired and Francinah did the same n said that finance will resolve yesterday if not today. I checked online now n find the order cancelled. What a pathetic and poor service provided by the staff. Most importantly is that my money is in your account. Since the order was not finalized by the staff n was canceled then the money should be refunded back to me. Extremely very poor reflection and service by the customer service staff. I want a speedy resolution to the refund if you cannot provide the product.