Maria Elena Armijo - Leadership & Executive Coach

Review of Faubourg

Arrived at 9pm for our reservation at 9pm and were...

Arrived at 9pm for our reservation at 9pm and were greeted by a rude and hostile hostess at the door. She asked me and my partner to wait to be seated which we were more than willing to do. Two more parties came up after us (same size as our party of 2) who were walk-ins and asked what the wait time was and if they could be seated now. The hostess said no problem and showed both parties to their table. I asked why other walk-ins were seated before us and the answer was "Ma'am you made a reservation and will have to wait. It's 9:02pm." I stated we simply wanted to know if we should do something next time and she said no, we just need to wait and walked away. I had requested in the reservation a table near the fire pit for a celebration dinner. We were shown upstairs to a table in the corner in the wind where it was cold all evening. The food was excellent and the server was very kind. But the entire celebration had a damper on it from the service at the door. We won't be back. I'm not sure what caused her to be so rude, maybe it's because we are an interracial couple, maybe it's because she had a bad day. Either way, when I choose a place intentionally to celebrate and go all out expense wise, I do expect kindness.