My mother had a horrible mishap with this hotel / ...

My mother had a horrible mishap with this hotel / castle (wonderbox 239 + 30 (suite) + 20 child bed (absent) + 10 (breakfast child) + 28 (child meal)) Arriving in the Room cleaning was not done, all the cosmetics were open and used, the sheets were soiled on the sides, there were huge spider webs + spiders, a lot of dust. At dinner: full of gnats in the first and second kir royal cocktails, the dinner service was very long because the person was alone to serve? and this person was very rude, my mother could not choose are meals as advertised on the map (starter, main course, cheese, dessert) all the dishes were imposed without comment and that of the child was changed despite that he was not included in the box. The next day brought breakfast in the room: hair in fig jam, tray broken at the risk of this injury (fiberglass) at the time of leaving my mother looked everywhere to see if she had not forgotten anything and the surprise by opening One of the two wardrobes in my mother's room found the personal belongings of the hotel's previous guests proof that the cleaning of the room was not done after their departure. After all the misadventures of the day before my mother preferred to recover them in order to return them to the owners (sending post colissimo followed) rather than leaving them at the reception of this hotel because my mother had no confidence in them. My mother is very shocked by this mishap because the hotel person harassed her (3 phone calls and 2 emails). Very disappointed !!!!!