We have been customer for several years, first wit...

We have been customer for several years, first with Excel Net. We were forced to work from home due to Covid-19 restrictions and needed to upgrade our data usage to accommodate. We were able to do so with the understanding from Mercury that we could down grade when we returned back to work. Now that we have returned to work we tried to downgrade back to our previous plan and SURPRISE they have taken advantage of our situation and will not let us back on the previous plan. This is shameful and no company should think it is ok to take advantage of anyone affected by the pandemic. We WILL BE doing everything possible to switch service providers.