Bittles Bean

Review of Keith Zars Pools

KZP built my pool 20 years ago and I have no compl...

KZP built my pool 20 years ago and I have no complaints. My pool has a deep end and diving board, which now needs to be replaced. Totally understandable. I contacted them on Feb 2, 2021 and a gentleman came out to look at the pool. I paid the invoice for the service call and received an estimate via email from Steve Amos on Feb 6, 2021. I contacted him by phone and asked him if he could research for a cheaper board (one that had a max weight of 300lbs instead of 400lbs.) He told me he would look into it over the weekend and get back to me in the early part of the week. That was over 6 weeks ago. To make a long story short, today is April 13, 2021, and after now 2 months and my sending several emails and leaving multiple voicemails, I have NEVER heard back from Mr. Amos. I specifically told him I had to have a board by May 25, 2021, for my granddaughter s birthday pool party. He left for a 2 week vacation and couldn t have been bothered to follow up with me. This is the most pathetic customer service I have ever experienced.