Syd Shahin

Review of Lewis Development

Corporate office is extremely unprofessional and l...

Corporate office is extremely unprofessional and lack basic customer service skills. Corporate team members refuse to meet with me, a tenant with severely escalated service failures nor exhibit any accountability for their lack of service. I had NO HEAT, NONE all winter in my townhouse and for 2 MONTHS I had intermittent hot water, and let me clarify the water was cold, not room temp, not luke warm, cold. I tried numerous times to sit down with a manager in the corporate team and was very literally told (after I had the meeting booked) "these managers don't meet with residents..." I'm a manager in the corporate world and when my customers receive a service failure and is an escalated incident the last thing they have to do is hunt me down as I do not is hide behind local level employees like these people do. Strap on your boots and accept your failures, I'd be happy to donate an hour of my time to teach this to the corporate management team.

I currently have over 20 service requests ranging from no heat, flooding floors, to leaking AC, to small and mundane requests. They view a $100 credit as rectifiable for all of this and refuse to sit down with me and explain how $100 rectifies 4 months of no heat among all the other aforementioned when I pay over $2600/month for my townhouse.

Corporate does not care about you, this company operate with the "I'm too big and you're too small mentality" you're MUCH better off finding somewhere else to live that is not managed by the Lewis Group

Rent at your own risk