I'd give them zero stars if I could. So disappoint...

I'd give them zero stars if I could. So disappointed! I work as a nurse at an animal hospital, and last week while recovering a patient from serious ortho surgery, I get a call from my husband saying our cat had eaten our dogs anxiety medication. After quickly discussing dosages with my surgeon, we discover that my cat has eaten 4x the safe dosage of this benzodiazepam! As my hospital was over an hour away from my cat, I instructed my husband to bring him directly to VERG. He arrived there within 20 minutes of the toxin ingestion, and I was calling him frantically trying to get updates. After being made to wait in the lobby for a ridiculously long time, he finally saw a vet for about two minutes who told him that the dosage was in fact "within the range" of what is considered acceptable. I have ZERO IDEA what textbook this vet was reading this information out of, but that fact was absolutely wrong. The vet disappears leaving my husband stranded and confused, while I was on the phone yelling that I wanted to speak to the vet; and he was told the vet was too busy to speak with me. After being passed first to the front desk and then to a very rude technician, I politely but firmly told them that I wanted them to induce vomiting and administer charcoal---even though they had made my cat wait for at least 30 minutes, well past the point where the drug had been absorbed into his system, but I was desperate at this point. She eventually replied that they would do that. all the while trying to blame my husband for giving them incomplete information! (Which did not happen!) After over an HOUR of waiting for my cat who had major toxin ingestion, he was handed back to my husband with NO TREATMENT DONE AT ALL, as VERG said that they did not want to induce vomiting on such a sedate cat (incomplete information, there are drugs available for this that are not further sedatives) and no excuse to not administer the charcoal. By the time I got home, I was up most of the night with an incredibly ataxic cat who I was legitimately afraid would stop breathing on me. The next morning I took him to my own hospital where they did as much treatment as they could, considering it was entirely VERG's fault that it had been allowed to be absorbed into his system. After three days, my cat was finally back to normal. IF YOU VALUE THE LIVES OF YOUR ANIMALS DONT GO TO VERG.