Shannon Cunningham

Review of Bristol Energy

I left Bristol energy back in November, it's now F...

I left Bristol energy back in November, it's now February and my account is still active with a large amount of credit. They wont give back my credit due to me not having a final bill! I have a smart meter so they can access/generate my bill easily. Not only this I have spoken to more than 10 customer advisors, promising that the credit will be back in my account within 10 working days. Every time it's just another lie. They also managed to mess up my switch! This was very distressing as I got double charged for my gas and electricity..adding even more on to my credit. It took them over 6weeks to sort my switch over for electric. Not impressed and will never use again .
And I still dont have my money!!!!
Account is for Bryn Towning - I did email the team on the 08/01/2020 and got NO response (what a surprise) I then called the team 2 times on different dates and on both occasions I was promised a call back and yet again I DID NOT receive one! I then called again and managed to get hold of a supervisor, who said he had "escalated it to a manager" who would call me back before the end of the day.... I did not get a call!? clearly this has been a team effort to make a simple request as complicated as possible. from where I am siting IT'S THEFT!!!!