I needed to get my passport renewed and had some v...

I needed to get my passport renewed and had some very simple questions. When I called I was informed they would only speak to me between the hours of 10-12 despite the fact that it would have taken less than five minutes to answer my questions. Because I work for a living those hours don't often work out for me, so I went to embassy in person to try and explain my situation and get some help at which point I was turned away by a guard who didn't even speak English. Very dissatisfied.