Tighe Tank

Review of San Tan Honda

I wanted to give AutoNation Honda Chandler a highe...

I wanted to give AutoNation Honda Chandler a higher rating but I'm still dealing with an issue that the Finance Manager caused. I paid cash for the car I purchased. The Finance Manager still ran my credit, causing a Hard Inquiry on my credit report. I was very clear with the Sales Person that I worked with, that I was going to pay cash. I showed him the transfer of funds between my bank account, that was going to take a few days to settle. I paid $1000 down, so that I could come back once the transfer settled, to pay the balance in full. Yet, Mr. Stapley ran my credit. When I spoke to Mr. Stapley he was dismissive and patronizing, shrugging his shoulders, telling me all I have to do is dispute it. I shouldn't have to jump through these hoops in the first place. Even the salesman was surprised that my credit was run & agreed with my frustration. I was also told that a steering wheel cover was going to be included, when I picked up the car, because the steering wheel was worn & brittle. That didn't happen. It's not a big deal, but it shouldn't have been offered. I also noticed that the address on my temporary registration was incorrect. I called 4 times & left voicemails, & didn't receive a call back until exactly a week later. The last time I called, I told the receptionist that I've called several times, left voicemails with no result. She apologized, took all of my information and said she would send an email to everyone who should be able to help. I finally received a call today. I was told, twice, that they are super busy "because everyone is buying a car right now". I didn't comment, but felt like reminding him that I just purchased a car just a week ago. There is also an issue with the compass calibration. I've Googled/Youtube'd how to reset it, but I can't figure out. I should take it back to the service department to fix, but I'm hesitant.