sabrina ashby

Review of Montefiore Health System

My son broke his hand, amd we went to the emergenc...

My son broke his hand, amd we went to the emergency room. After the registration process my son sat for two hours waiting to be triaged. The the triage nurse called out,"last call for Zakari Moose." So I went to the room to verify whether or not she was calling my son. Then she told me that she had been calling him and that we needed to go to the fast track /peds doors. so we did but when we spoke to the nurse in that section she had no record of me in her files. so she walked my son and I back to the triage nurse who was working with some other individuals. The peds nurse asked her if she sent us to her and she said no. At this point I'm trying to figure out what was going on, but I was still calm. Then she told us to wait until she was finish with the individual, just stand off to the side of the room. Then she called my son, "Moose." So I walked cross the room and said, "MY SON'S NAME IS NOT MOOSE IT'S ZAKARI MUSAH. Then she said, "I'm trying to register him," then I said to her there was no reason to call my son's name over the speaker when we're only steps away. It's very disrepectfull to call a person and not pronounce there name incorrect. Then have them Stan to the side and not acknowledge the fact that you told them to go there. I asked her if she was really a nurse and she got upset and called security . Then they seated us in the Asmatic station which was filthy . This hospital ER department is unsanitary, and the doctors and nurse are very I'm professional. They need to send someone to investigate these conditions and check the credential or the employees.