Shawn Micallef

Review of Green Bay Animal Emergency Cen...

My wife and I took our cat Nala to the center earl...

My wife and I took our cat Nala to the center early in the week as she had labored breathing. Find out she has fluid in her chest cavity which was drained. By the weekend the fluid returned and her quality of life was not good so we made a hard decision to let her rest. She had a disease where lymphatic fluid would build up in the chest which would crush her lungs.
It was here where things went horribly wrong. First, they placed our Nala in a body bag before my wife had even left the room. So her last sight was of her in that bag. Horrific enough, we then paid for a private cremation so we'd get her remains.
It was over a week, no call from them, my wife calls and finds out there will be NO Remains. They cremated her within a group of animals. What bothers us first is how could that happen, why did they wait for us to call to find this out? I had to apologize to the person on the phone a few times as I know they were just the messenger. We left a voicemail for a manager, and nothing that evening. Message left at about 4:30pm on a Thursday. I call back the next day after 10am to find the manager still not in, and would be in soon, maybe 10:30am. As of this writing over 2 hours later, we still have not heard back from anyone about this mess.
I did learn that they have been sold to a company called Blue Pearl out of Florida, and was able to call them and left a message with them as well. They may have caring vets, but this lack of compassion and follow through just throws up so many red flags in my mind, which will not put here.
I hope no one else has to go through this and personally in future we will look for someone else to handle the care of our deceased fur friends. Our cats are our kids and to me, well I'll stop here and not go further. I'll just say take this in mind for future.
UPDATE: Did hear from them and they are refunding costs involved. Also seems a "talk" will happen with staff as several layers of double checks ignored. Key is I pointed to them some suggestions to avoid things like this from happening again and seemed open to those ideas. Even one of bring water to people in hot cars for long periods. Still not thrilled but this helped to resolve issue. I'd still be careful to verify things but hopefully they have learned from our situation.