This was not my first time at McFadden s, however ...

This was not my first time at McFadden s, however it will be my last! This past Saturday (McFadden s Pre St. Patty s Day Party) a group of us decided since we were celebrating two birthday so go all out and do bottle service. After finishing up dinner and bottle service at our first Westgate establishment (which was AMAZING) we headed over to McFadden s where we supposedly had VIP. Upon arriving we decided to get bottle service as well (3 bottles none the less). We wanted to establish a good relationship with our hostess and make sure our needs were accommodated for the night, so we tip her up front BIG MISTAKE! We constantly had to track her down just to get service and forget it if we needed something had to get it ourselves from the outside bar as she could never be found. When she brought our third bottle to the table, she locked it up and disappeared for 30 minutes so we couldn t even drink. To make matters worse she never even had the audacity to apologies. Needless to say our hostess had no customer service skills and honestly I don t think she was even qualified to carry the bottles let only host a group of grown adults. I don t know what has happened to this establishment, but I can t imagine with the lack of service and the rudeness of the main bartenders that people would actually want to return to this establishment.

Sincerely
A Disappointed Customer