Please don't believe a word they say.

Please don't believe a word they say.
We had a booking for 20th of April via this company also trading as:
Original Cottages
Discovery Holiday Homes
Cornish Holidays

Their behaviour during Covid was nothing short of illegal.

-We contacted them early April to assess the booking situation (no reply)
-We emailed and left vm (no reply)
-They cut of the phones and blocked us on facebook and sent us an email saying they wefe busy and would get back to everyone!!!
-Our booking date comes and goes.... NO REPLY!!
-AFTER our booking date they replied to say they had cancelled the booking, but we couldnt get a refund only a TRANSFER (which by the way THE PRICE HAD GONE UP!)
- emiled us again to say NO refunds at all
-EMAILED us again and stated if we did not pay the balance we were liable for it!

Still not had a refund it is 20th of JUNE. It is now the law to give a full refund due to COVID -they know this but they are still trying to trick people onto vouchers or re booking for the future when they are not liable by law to refund.



They would have got the staff furlow pay, and the grants, as would the letting owners , plus they are likely to have a bumper year ahead with brute staying home, so there is no reason to keep our money for a service they did not provide and are obliged by law to refund in full.

Please please heed these genuine warnings and book with a reputable company or even air bnb who issued full and immediate refunds in March!!!