My wife has received a call telling her that she w...

My wife has received a call telling her that she was starting classes on January 6 at 8am, the next day she received another call telling her that it was a mistake that because they still (after a month) have not sent some papers to the committee to confirm eligibility , if it is not yet confirmed by what they call to give start dates and saying that it must take for their first day of classes ... how little seriousness of these people. and another thing what is the problem that a man does the course, because twice she has seen two men doing the course, a friend of us wants to do it but they tell him that there is not yet for men, my question is that you have to To do, should gender or race be changed?