Brett Profit

Review of Capital Ford Lincoln

I am writing this review because I am firstly disa...

I am writing this review because I am firstly disappointed and secondly, I am embarrassed. I was born and raised in a Ford loving family. My father has worked with Ford Motor Company for 15+ years. I have always sought out service from a Ford company due to my loyalty and my father s years of service, which unfortunately, will change from here on out. I have been going to Capital Ford for approximately six years with my 2009 Ford Focus, which again, will no longer be the case. I recently went to Capital Ford to have my winter tires switched over. Upon completion of this service, I was quoted with over $3000.00 worth of recommended work to maintain and service my vehicle.

I spoke with my uncle, who is a mechanic in another province, and he stated that it was in his opinion that most of the recommended services were essentially nonsense. This was further confirmed by two individuals knowledgeable with servicing vehicles. To credit Capital Ford, there were three things that definitely needed to be fixed. My uncle actually indicated to me that he thought they were trying to take advantage of me due to my gender. This would not be the first time I received condescending service from a Ford Capital employee (one in particular). So, with the quoted $3000.00 worth of work for various services, my partner and I decided to call other auto service centres in Regina to compare the recommended prices. This is where the actual nonsense happens. For something that cost $595.00, $375.00, and $65.00, at leading competitors in the Regina area, cost $315.00, $190.00, and $15.00, respectively. The price differences (to me, anyways) is just unfathomable. So in conclusion, I have found a new mechanic who I trust and will continue to give my business to.

To make matters worse, after my tires were swapped over, I was driving down ring road and my car started vibrating very intensely. I immediately got off of ring road. I phoned Capital Ford and they were apologetic, stating that if I were to bring my car in the following morning, they would make the service a priority. The next morning, Capital Ford confirmed that the tires were not balanced properly they were off by approximately 2.5. To make matters worse, my partner waited two and a half hours for the tires to be rebalanced. Priority? I do not think so. This would also not be the first time I have had to wait at the Quick Lane for over two hours for minimal vehicle service, such as an oil change. We were provided with a free oil change and a free car wash for our troubles; however, I do believe that the name Quick Lane should be changed.

This is my first Google review. I wanted to share my story to give others an opportunity to think twice about the service they are receiving at Capital Ford and to also be informed that the prices at Capital Ford may be higher in comparison to other places. Thanks for reading.