Probably one of the most stressful places that I h...

Probably one of the most stressful places that I have worked for. First class customer service shouldn't be giving the customer what he wants because he complains. It should be resolving legitimate issues with orders. So, if you buy a hat, shoes, or some clothing and just want to complain to get something out of it, give 'em call. Im sure the nice reps that are poorly trained will pass you to a supervisor that's also poorly trained so they can give you something to pacify you.