Harry Parkinson

Review of Hastings Hotels, Northern Irel...

My son and his 2 friends arrived into what should ...

My son and his 2 friends arrived into what should have been a memorial experience after lock down, instead they had to wait 45 minutes for a drinks order delivered to the room. By the Managers (Kieran McManus) own admission they have a skelton staff at night time . There was absolutely no recognition and indeed even though my son paid top price for the suite they were only interested in receiving payment...customer service entirely nonexistent for a purported 5 star hotel