Misha Morris

Review of Lake Norman Chrysler Jeep Dodg...

BUYERS BEWARE! I would not recommend ever buying f...

BUYERS BEWARE! I would not recommend ever buying from this dealership. I purchased a used Yukon Denali from Lake Norman on August 15th, under 100,000miles. On Friday September 18, the transmission totally went out on my way to work, the car would not move, and I ended up missing work. This is a $4860 issue. I called the dealership and was supposed to be transferred to Stephanie (customer service manager). Of course, Stephanie did not answer. I called back several times and never reached her. Finally, someone called me back, (I didn t get a name or title) but she was very unsympathetic to the situation and basically said Stephanie said there was nothing the dealership could do for me, as I bought the car as is . I explained to her that yes, I bought a used car under the impression that nothing major was wrong with it, as we were told many times by the salesman. She really was like oh well . I informed her that we did purchase a warranty. She transferred me to finance because apparently, she did not have any of that information. Again, I was unable to reach anyone to get that information and it was not given to me in the paperwork, at the time of the sale. Finally, I received an email from Stephanie telling me that I had a warranty and she gave the contract number. I asked for the contract and still have not received it. Long story short I ended up having to call the warranty company, who notified me she had not received anything about my contract from the dealership, so she had no way of helping me start a claim or anything. The Janus warranty company was very helpful and called Lake Norman to get everything she needed overnighted, so that she can process my contract. I am still in limbo with the warranty company and out of a car, with no real clear answer on how to proceed. I really am in disbelief that Lake Norman thinks it s a acceptable and good business for me to purchase a 35k car, put down a decent down payment, pay for a tow, pay whatever the warranty deductible will be, be out of car and pay for a rental, all before my first payment. This is predatory and I am so disappointed with Lake Norman and this situation overall. If you know what I know, RUN!

BTW- Instead of calling me or responding they will delete this review. This is the 2nd time I have posted it. BEWARE!!!