Wensley James

Review of Disney's El Capitan Theatre

The reason for my rating, has to do with service p...

The reason for my rating, has to do with service provided during a negative outcome.
I attempted to purchase a ticket for the Marvel 22 marathon, however due to the traffic, the website did not accept my credit card number as I was in Canada.

The Cast members(Tiffany, Bernadette, Roger, Sharon, (Your day manager), and anyone else I missed) were up at 4:00 Am in anticipation of the 5:00 am release, and everyone I dealt with was professional and courteous give the circumstances.
The Manager attempted to get approval to get tickets for the Canadian guests affected by this situation, and they had called me back, but I had made other accommodations.
I don't get this level of service in Canada and we only have about 2 major movie Chains.
I hope Kevin Feige and Bob Iger understand the support system they have in place selling their movies, and the staff are recognized for their efforts.

Thank you to all the staff at El Capitan Movie theater I dealt with for your efforts.