Allyssa Gamelin

Review of Majestic Car Rental Group

We rented a van for 12 people two months out with ...

We rented a van for 12 people two months out with a reservation and confirmation number printed along with an email. A van was waiting in the parking lot upon arrival and when checking in we were told it was not for us, we weren't in the system and we cannot take the van. The excuse they gave us was that their "online reservation system sometimes doesn't talk to their in house computer system" even tho we were PHYSICALLY SHOWING THE CONFIRMATION # and email! They showed no effort to help us with other transportation nor were there sincere apologies. How does a business run like this? If you know your online system does not work, why is it still online and live? This is terrible customer service. This is not how a good business is run. Ultimately ruined and push back a special day for 12 special ladies.

Advice to anyone using this service, don't use the online reservation, call and triple check a car will be waiting for you when you arrive so you are not stuck stranded like Majestic Car Rental left us. Or even better-- find a car rental service that delivers the first time with GREAT CUSTOMER SERVICE!