Helga Grenkowitz

Review of Garmin Australasia

On 01/10/18 I bought a Garmin Vivosmart 3 on eBay ...

On 01/10/18 I bought a Garmin Vivosmart 3 on eBay Australia from a UK company (received and registered on 11/10/18). On 09/01/19 the band of the integrated device broke. I contacted Garmin Australia Product Support the same day on Facebook and via their contact form on their website. On 18/01/19 they offered me to BUY a refurbished device for $99.51 even though there is a 12 months warranty on this device. On 19/01/19 I asked for clarification why I would have to pay for a replacement and why I would not receive a warranty replacement. On 27/01/19 I asked whether they would have received my email. I NEVER RECEIVED ANY RESPONSE even though I was promised on Messenger on 29/01/19:
Hey Helga, sorry to hear that!
We'll have a representative from our team contact you shortly to discuss further. Apologies.
What an appalling or not existing customer support. I will never ever buy any Garmin device again!