I've stayed many times before and loved it, but th...

I've stayed many times before and loved it, but this time was not so great. Waited over a half hour to check in early so we just jad to go back for our keys when our room was ready. We waited longer behind 10 people get our key then the person that got in line vehind approx 100 (no exageration) people checking in. Our room was not up to par. Light out over shower, hook broken inthroom, and the menu screen was burnt into the liquid screen...