Interesting problems, nice patrons and staff there...

Interesting problems, nice patrons and staff there, not too busy due to Covid booking system, but...

I (an experienced boulder climber) took a new climber and was told they couldn't climb as they would need a 45 minute induction to boulder and no one was available to give them one.

I then said I was experienced and was going to supervise but they said this was not possible unless I could show them how to check a belay knot.

I explained we were just bouldering but they sad they couldn't help.

I understand if that is policy, however it's a completely arbitrary rule as we wouldn't be using belays anyway!

Very strange considering this is not the case at any other wall I've been to.

I also was not offered a refund. Disappointing.

Edit in response to reply: