Brenda Singer

Review of Osco Drug / Sav-On Drugs

Unfortunately I thought it would be convenient sin...

Unfortunately I thought it would be convenient since it is located in the same building as my doctor's office BUT the employees are careless, rude, and just incompetent!
My Dr. called in my prescription and when I went to the pharmacy to pick them up the meds weren't ready. She then told me to come back in twenty minutes, still not ready. Then insisted I already picked them up, or maybe she put them in the mail, THIS WAS THE SAME PERSON WHO JUST TOLD ME TO GIVE HER TWENTY MINUTES SO SHE CAN FILL THE RX SHE TOLD ME WAS READY OVER THE PHONE. I left and had to come back another day to pick up my meds. That day I called, and they hung up the phone on me twice. I finally get someone on the phone and asked if my meds were ready, she said YES. She began to talk about the wrong meds! Something I had already picked up almost a week ago for my cold and chest congestion. After getting on the same page I asked if my "new" meds were ready, she said YES. I then asked if the bag was in her hands. No. I then asked for her to physically check that the prescription was filled and ready for pickup. It wasn't. She said they would be ready "today". I asked if she was filling it right now. She put me on hold. Some time passes and she comes back to the phone and said she just did it. I asked her the copay amount so I know she had to put it in the computer BECAUSE AT THIS POINT I NO LONGER FELT I COULD TRUST HER SAYING SHE COMPLETED THE TASK. She gave the info. I still waited an hour, actually I waited four days to pick up my meds from the initial day they said that they were ready, to pick them up. I will be moving my prescriptions to another pharmacy not only for convenience but honestly for my safety.