Thanksgiving dinner was EXTREMELY disappointing th...

Thanksgiving dinner was EXTREMELY disappointing this year! Nothing like past years. No coat check or drink menu. Not sure why this was not offered this year. If the food was in stock, it was barely warm. The line for the carving station was insanely long. They were constantly running out of meat. Nothing was being sliced in advance to keep the line moving. The beef was raw. The meat in general was lukewarm. Elderly people in our party were not able to stand waiting for their meat. If you got your sides before getting in the carving line your food would be cold. People were handing food plates to staff members if you saw one or sitting them on tables around the buffet area because the food got cold waiting to get meat. Our family did not get to sit and enjoy our meal together. No staff was checking on the buffet area to keep things in stock and make sure it was going smoothly. No staff walking the dining areas offering refills of coffee and water. Typically have always had manager come by and check on us in past years. We didn't see one. We commented that the line to check in was most likely long because people were not moving as quickly through their dining experience due to the slowness at the buffet as well as the service. Our server kept forgetting our drinks and we had to ask for refills. She didn't clear our table and had stacks of plates waiting to be taken. We had to ask for the bill several times. Waited 30 minutes after our second time asking. When we received the bill we noted the price. When the server returned the credit card the person in our party went to sign and it had already been filled out minus the signature. We thought we got someone else's slip and tried to flag our server down. While waiting to get her attention we realized that they are doing a automatic tip of 22%. Nothing was noted anywhere of this. The card appeared to have already been charged the amount. This had not happened in past years. We were not a large party and honestly food aside as that is not on the server, the service was awful and did not warrant a tip of that size. This coming from someone who served and managed a restaurant for 15 years. The person in our party asked for a manager and were basically told "too bad that's how it is this year". Just such a disappointing experience all around. Didn't seem to be any attempt by management to even address and resolve what was going on. Seemed like the staff was hiding, like they pitched in the towel. Reasons for 3 stars is because I felt bad giving a lower rating due to past experiences.

IN RESPONSE TO REPLY: We were seated directly facing the carving station. The line was backed up 90% of the time during our visit and even before we were sat. I should have specified that you ran out of meat at your carving station more than several times and your carvers stood there waiting more than 5 minutes at least on several occasions for more meat to arrive so they could continue carving which further backed up the line. If it was just one thing that disappointed us on our visit I think it could of been easily overlooked but the quality of the food, the responsiveness of service, mandatory tips that were not disclosed anywhere, etc were very disappointing to experience. Most of all not being able to sit together as a family to enjoy our Thanksgiving together.