If I could give 0 stars I would but the site does ...

If I could give 0 stars I would but the site does not allow that. Tried our best to keep in touch with the Aberscoh Holiday Homes arm of this company throughout lockdown to ensure we could get the holiday we booked in Feb and paid for in full in March. Received text with details of how to get into holiday house on Wed 1st July for a holiday supposed to begin on Sat 4th in Wales. Was kept on hold for at least 4 hours in total over the next 2 days before getting through to a young woman who was not aware Wales was closed until at least July 13th. She promised to get someone who knew what they were talking about to phone back and still waiting for that to happen 1 week later. On Friday 3rd our holiday, which was for three weeks ,was cancelled via voicemail and offering a voucher. Spent hours on the phone that day and sent at least 4 emails to a site that obviously ignores them. Eventually spoke to someone who said they didn't know what was happening and would phone back but didn't. Eventually got email to say the owner had cancelled our booking with no explanation or apology. Company is a shambles, eager to take your money but they put nothing in place to protect the customer from cancelled bookings from owners even with less than 24 hours notice. Obviously no vetting procedures in place for uncaring owners, no systems in place to make sure customers are protected. DO NOT BOOK WITH THIS COMPANY THERE ARE PLENTY MORE WHO DO CARE. DO NOT BE FOBBED OFF WITH A VOUCHER YOUR CONSUMER RIGHTS SAY YOU CAN HAVE A REFUND. BUY DONT HOLD YOUR BREATH THAT IT WILL ARRIVE AS QUICKLY AS IT WAS TAKEN IN TIME FOR YOU TO BOOK SOMEWHERE ELSE.