Jeff 08 Dyer

Review of Emerald Coast Utilities Author...

This morning, Friday, March 30th 2018, I heard the...

This morning, Friday, March 30th 2018, I heard the truck coming down the street. I am the only house at the end of the culdesac so I rushed out to put the trash on the road. The truck was just departing the house before mine. Driver saw me put trash on the street before he/she arrived, completed a 3 point turn and left without picking up my trash. There is no way the driver could not have seen me nor my trash can and I am livid that my trash service got ignored. I called customer service but it is closed in observance of Good Friday. I pay on time for every month for this service and I am not satisfied with lack of professionalism from your driver.
I believe the reason ECUA does not concern itself with negative reviews is that it is a monopoly in this area as there is no other trash service available to compete with. Therefore they don t have to make changes.