Debra Vogl

Review of Vermont Gas Systems, Inc.

Our meter was accidentally pinned so the heater wo...

Our meter was accidentally pinned so the heater would not turn on. VT Gas did not have this on record. Once this problem was identified by a heating contractor VT Gas sent someone to unpin it within the hour. They even covered the contractor's bill due to their mistake. Although this was a big mistake and wasted A LOT of my time, the customer service folks were great to work with, the technician came in record time, and the expense I incurred was covered. Couldn't ask for better resolution!