Rebecca Gabay

Review of Sun Toyota

BUYER BEWARE. I went in to buy a new van, online m...

BUYER BEWARE. I went in to buy a new van, online my van (same vin) was almost 9k less then what they originally wanted to charge me. Their price was 49k, MSRP (on the vehicle) 44k, online 41k. strike 1 .I worked with Pankaj as my sales person, even made an appt... nice guy but he knew nothing about minivans and even said so. They put me with someone who knew nothing about minivans to sell me a van. Strike 2. Like my van, have a deal, go into the back office to work with Eric ( doesn't explain any of the paperwork but mentions it looks funny,doesn't say why ( I'll get to that later). Payment sounds kinda high, but whatever, I agreed to it. Get my keys, walk out. Get home and I'm financing 6k more then I should be. Did I mention he completely glossed over the truth and lending act???. Called to say I'm returning the van. I spoke with the sales manager Clay and let me know I was coming in. He told me my van was 49k, I called him out and told him his sales price ( remember, same vin and on the dealership site) was 41k so we should start from their. He said ok and I worked with Jeff... Jeff gets 5 stars for actually printing out the paper work. Going though it and explaining it. My payment went down 50 a month (which is where it should have been in the first place). I still feel I got screwed, but less so. Bring your special sales price in if you like a vehicle because they will try to charge you 20% more then what you should be paying, and that seems to go for most of their new vehicles (from cars to crossovers to vans), do I like my vehicle, yes. Am I paying more then I know I should. Yes. Am I happy I won't be doing this for another 10-15 years. Your damn right I am. Oh, and when you go for the test drive the 25 dollar gift card your supposed to get "will come in the mail." I'm not gonna hold my breath on that one.