BEWARE of Group sales Fox Tower at Foxwoods resort...

BEWARE of Group sales Fox Tower at Foxwoods resort casino!!!! I called group sales in February of 2019 to book a golf outing for up to 30 men
for a Thursday to Sunday at the Fox Tower in mid August . I spoke to a few people and asked for recommendations. At that time I booked a certain number of rooms based on their recommendation. Each man was to pay for their rooms on their own prior to the trip . Group sales sent me a long contract via email. I signed that and returned it via email. Foxwoods as a whole over the many years I have attended the resort has a 48 hour cancellation policy. This is well known. Now keep in mind I never received a signed by a Foxwoods representative copy of the contract in return, rendering it invalid and non binding. [To this date they can not pull up the email where it was sent to me before the trip commenced. However they have since signed it.] After sending out invitations with the date and location to the prospective golfers, I got several cancellations due to summer obligations. I in June called group sales to decrease the number of rooms needed well in advance of the Mid August trip allowing Foxwoods to rebook the rooms. However I was advised by group sales not to do that " people always call to reduce the room numbers and in the end end up needing more when they are not available, especially summer months." Since my numbers were almost half the original expected, I again reiterated how sure I was that I was not going to need the amount of rooms initially booked. Over and over I received requests from a representative to get my golfers to book their rooms that my percentages were too low. I continued to call to explain that was the max amount of needed rooms asking them to release the other rooms with no return calls. For some reason there is aprox a one month cut off date for reservations. Now we are 10 days prior to the trip and my credit card was charged aprox 5700. I was told this charge is for all the rooms up to 90% that were not booked and paid for by the individuals . Also if anyone wants to book a room at this point that the availability was closed. Why is this? I suspect so they have enough time to book these rooms again. Yet I was charged and Paid for them. I called to speak to a rep and was told in the end they would look over the entire reservation and refund money if due. Also if they sell out it might be possible to refund the entire amount charged to my card. So now the trip is occurring. I had my wife at home call each night to check on room availably specific to Fox tower and room type available if any?
All four nights were sold out!!! So you would think my money was refunded. Not so. After speaking to the front desk manager and confirming "sold out" upon checking out and many calls after returning home
I was able to get aprox 3000 credited. I am still out over 1700. The entire amount should be refunded or my rooms should have ben available for me to sleep in for 10 minutes each should I have so chosen. So as it stands now Fox Tower collected double for those rooms.
PS. I also booked the music suite for over 5000
We ate all meals and drinks at the resort including a planned meal at the scorpion
restaurant for 16
We spent 2800 for golf at the golf course
On the low end I would guess at least 10,000 in gambling

As I said Beware of booking with Foxwoods!!