We just left there. The food was good, but we are ...

We just left there. The food was good, but we are very confused as to what we did to irritate our waitress. We are here in Lake Geneva and heard the food was good. Our waitress, a tall blonde, just seemed irritated with us, and we really don't know why. we aEven thatsked for water seemed irritating to her. We were just trying to have a nice evening out, away from home for the night, and she made it rather unpleasant. She never came back after we got our food. We never got our soup. We sat there for quite awhile, never asked if we wanted another drink, and we ubered there so we could have a few. She finally came back with the bill, assuming we didn't want dessert or another drink I guess since she walked by us many times and never asked, and I mentioned that we never got our soup. She said, "it was included in the price of the meal, so nothing to take off...." But isn't it just bad service to not get your soup? Wouldn't it have been better service to discount something? We are perfectly friendly people, and she was friendly and thankful to other tables of guests around us, but never smiled at us, never thanked us... We still tipped her well anyway because we're nice people, but it sort of put a real damper on the evening. This type of mediocre/borderline rude service is not what we expected. Disappointed, but could see why others had a good experience.