It is not the first time I have come across the aw...

It is not the first time I have come across the awful attitude of a lady who accepts / issues orders. In addition to work, he tries to do other things (at a time when he communicates with the client). On the phone, he talks as if I owe her something, she was no better at personal communication. Please remove it from the front of communication with customers, who wants to come back to you after this?