John Spiegel

Review of Subaru of Ontario/Ontario Mits...

This review is for my internet car-buying experien...

This review is for my internet car-buying experience (so far; note that I'm waiting for the delivery and I have not yet been to their physical location).

I used their "contact us" form on the website to request a quote for a built-to-spec 2018 Crosstrek (I'd already test-driven the car and knew which options I wanted). Vince Sperling responded quickly with a competitive quote for the exact build I requested, no nonsense about "you should come in" or "we can't give out quotes online" or "how about this sorta similar vehicle we have on the lot" or "please call so we can work out the details". He followed up the email with a quick friendly call to make sure I had his quote and it was for what I wanted. I later got a slightly better quote, but Vince matched it. Eventually, based on his quote and the great experience I'd had interacting with Vince, I've decided to go through with the purchase with Vince and Subaru of Ontario over a similar quote from a different dealership.

Note that I contacted 14 LA area Subaru dealerships for this purchase. Most of them were pretty bad - quite a few were awful. Getting quotes was like pulling teeth. So Vince's help here, getting me the quote I asked for, being responsive, not pressuring me into something I don't want, being honest and straight-forward -- as "customer service 101" as that sounds, it really is exceptional in this business.

The car is expected to be delivered in October, and I'm anticipating the rest of this purchase will go smoothly, with the same no-nonsense no-hassle no-pressure experience I've had so far. I look forward to picking up my new Crosstrek. :)