Provider operates under many names and I have had ...

Provider operates under many names and I have had the misfortune to use one of these companies. My experience of them is they do not communicate well and defer you, whilst sending out semi automated communications. Very difficult to get them to return a call, even given the current circumstances. Certainly a struggle to obtain refunds even when they cannot offer the accommodation they have advertised. There are better companies to book through who offer superior service.