Lexi Z

Review of Club Sport Oregon

Today I and my family are no longer members at Clu...

Today I and my family are no longer members at ClubSport Oregon due to their intolerant treatment of my autistic brother at the pool.
With three kids in swimsuits my step mom checked in at the front desk and headed to the pool. (Where they should have notified them the pool was closed for a private event)They got there and the kids were swimming, she noticed a buffet and asked a staff waitress if it was something they do special for Friday nights or one of their summer promotions- instead of being told oh, sorry this is a private event. I m going to have to ask you to please exit the pool area.
She was reported as crashing the event and was treated as someone who broke in as opposed to a paying member who just made a mistake. To make matters worse the on call manager, a large man- came up to them as my step mom was trying to get Adam out of the pool. Kids with autism take more time and the more aggressive you are the worse it becomes. The man aggressively continued to insist they leave immediately and even followed them out of the pool area and all the way into the hallway. Remarks were made insinuating they crashed for the free food as though they couldn t afford a meal & made further agitated remarks towards my brother as he was taking a bit more time to exit. Moreover, His overbearing display created a physical intimidation towards a mother and her child with a disability that was entirely uncalled for. They are paying members who were absolutely compliant. My step mother asked his name and he flipped his name tag so she couldn t read it and then he threatened to sue her if she took a photo. This is a manager mind you- his name is Jason. I went with my father to cancel today and Jason is not taking any responsibility. He has insisted that he was calm and respectful towards my step mother and brother despite the number of witnesses of those we know who saw otherwise. This is obviously close to home for me because it was my brother- but even so I don t believe anyone should be treated like this. This was grossly blown out of proportion by their staff and I m so disgusted in it that I had to post. I love their facilities and classes, but their total lapse of customer service is unacceptable. We will be taking our business elsewhere.