We used to have a copier service agreement with BM...

We used to have a copier service agreement with BMA years ago. One day we called for service and our copier was picked up and taken to the shop for service. Shortly thereafter, we were called with a repair estimate that was about half the cost of the machine. We indicated we needed some time to consider our options but several days later we were called and told the machine had been repaired - without our consent. I don't recall the exact dollar amount but it was about $700.
We paid the bill but took our business for a new copier to another dealer.

BMA - no way!