Janet Caen

Review of Fitness Incentive

I joined for their #1 rating, but when class sched...

I joined for their #1 rating, but when class schedules and day care no longer met my schedule I was left with just the gym, which wasn't worth the cost or the aggravation. (BTW #1 comes with A LOT OF HEAVY CAMPAIGNING.the only time management came in to interrupt classes and make an announcement was during their campaign asking everyone to vote as often as possible. Including campaign posters in the locker room and throughout the gym.)

I personally had found myself sitting in the women's locker room only to be intruded upon by the janitor and his vacuum on a few occasions, while my daughter was surprised by him as she walked out of the shower wrapped in a towel. We were assured that there was a procedure in place that a female staff member checked the area prior to him entering, but "she" never preceded him when he entered while I was in the room.

When I let them know, 2 weeks in advance, that I was moving and I was cancelling my membership, they terminated my membership immediately. The following day, when I came in to workout, I was confronted in an accusatory manner that they had "graciously" waived cancellation fees "even though" I had initiated the cancellation!!??? By law, they are required to provide me a refund because I'm moving outside the 25 mile radius.

There are a lot of great instructors here. Sadly, in my experience, it's the arrogance and ignorance of customer service of just a couple of people that I came into contact with that has brought FI down to a ZERO rating with me. Had they simply handled things in a manner that respected the situation it would have changed everything to their favor. (Just as they persuaded me to vote and help them get their #1 ranking.)