I have a love/hate relationship with Downpour. I ...

I have a love/hate relationship with Downpour. I love them because they provide MP3 files -- rather than using Digital Rights Management (a la Audible) to force listeners to listen to their own audiobooks on the file seller's terms. (Audible doesn't really sell audiobooks, since the books I purchased there can't be played anywhere except through Audible's blessing. ) Meanwhile, I hate Downpour for their lousy app and their apparently understaffed customer service line, thanks to which I can't even reach customer service today (Thursday, April 13 2017, 1:30p.m. Pacific Time), let alone resolve my problems in a timely manner. Also, while I'm venting: who is Cathy Dobson and why does she read almost ALL of the short story collections that Downpour publishes? And why does this Cathy charged over a $100 for some of these collections? So much for digital efficiency bringing down prices. Digitization has lowered overhead to almost zero, yet we're seeing prices that are three times what the ritziest bricks-and-mortar bookstore would ever dare to charge. Brave New World that has such prices in it!