A charming place but a very unprofessional welcome...

A charming place but a very unprofessional welcome.
We had booked the spa in advance to be able to go there as soon as we arrived, and when we presented ourselves at the reception we were told that we could not go there because it was necessary (beyond the reservation) to show up 1 hour before for them. heat it up. What is the point of booking in advance in this case?
Radiator in the room broken, to which we are told "You have the hottest room in the castle, leave the living room door open and it will heat up".
Water leak from the ceiling on the chandelier during breakfast.
When checking out, the prices are not clear, and they want us to pay for the breakfast which was included when booking.